Representatives from Fidelity Bank’s Inclusive and Agency Banking team
Fidelity Bank Ghana has been crowned “Best Bank in Financial Inclusion in West Africa” at the prestigious 15th Africa Bank 4.0 Summit and Awards – West Africa, held at the La Palm Royal Beach Hotel in Accra.
This significant accolade recognises the bank’s pioneering efforts in expanding financial access to millions of previously unbanked and underbanked Ghanaians over the past decade.
“This award is a testament to the tireless efforts of our team and partners, particularly our agents, and the unflinching commitment we have shown to bridging the financial gap in Ghana over the years,” said Julian Opuni, Managing Director of Fidelity Bank Ghana. “We have always believed that banking should be inclusive. Our innovative products and strategic partnerships have not only expanded our customer base but have also driven economic growth by empowering individuals and communities. This award reinforces our commitment to support every Ghanaian’s financial journey—truly, we are here for your journey.”
The award follows a decade of groundbreaking initiatives, beginning with a stark realization: in 2011, a staggering 70% of the Ghanaian population was unbanked. Fidelity Bank, recognizing this critical gap, embarked on a transformative journey to bring banking services to the underserved.
“We understood that traditional banking models were failing to reach a significant portion of the population,” explained Dr. David Okyere, Head of Agency Banking at Fidelity Bank. “We needed to break down barriers and bring banking services to the people, rather than expecting people to come to the bank.”
In his remarks during the award ceremony, Dr. Okyere expressed gratitude to the CEO, the board, and management of Fidelity Bank for their unwavering support in achieving this milestone.
He dedicated the award to the hardworking Inclusive and Agency Banking teams, whose dedication, commitment, and resilience have been instrumental in overcoming the challenges associated with driving financial inclusion.
A Business Desk Report