Matt Long
Delta Air Lines has appointed Matt Long as Managing Director for Europe and Africa as the airline continues to invest in the trans-Atlantic market ahead of what is expected to be its busiest-ever summer schedule to the region.
In his new role, Matt will help ensure Delta continues to deliver the thoughtful, reliable and best-in-class experience customers expect when flying across the Atlantic.
Europe and Africa remain strategically important regions for the airline, driving a significant share of Delta’s long-haul demand and premium revenue.
Matt will coordinate commercial, operational and customer experience initiatives across 35 European and African markets.
He will work closely with Delta’s in-region teams and joint venture partners at Air France-KLM and Virgin Atlantic to support the airline’s long-term commercial ambitions.
He will also help shape major infrastructure and modernization projects at Delta’s key hubs in Amsterdam, Paris-Charles de Gaulle and London Heathrow, while driving customer experience transformation across Europe and Africa.
Delta’s trans-Atlantic network now represents more than 100 peak daily flights across Europe and Africa, including new routes such as Seattle to Barcelona and Rome; New York-JFK to Olbia, Malta and Porto; and Atlanta to Marrakech, as well as expanded services to Accra and Lagos.
In addition to strengthening Delta’s presence in Europe and Africa as demand continues to grow, Matt will focus on ensuring a consistent and premium experience for both leisure and business travellers, particularly those connecting across Delta and its joint venture partners.
“Matt is a collaborative, forward-looking leader with a deep understanding of our global business and the partnerships that fuel Delta’s success,” said Perry Cantarutti, Senior Vice President of Alliances International.
“His experience advancing customer experience, strengthening joint venture alignment and connecting teams across borders makes him the ideal leader for this critical new role.
Europe and Africa are essential to Delta’s international growth, and Matt’s leadership will help us continue elevating performance and delivering exceptional service for our customers,” he added.
Since joining Delta in 2013, Matt has played a key role in shaping how the airline and its partners listen to customers, enhance the travel journey and create seamless experiences at airports, on board and across international markets.
He brings deep consumer insight expertise, product knowledge and customer experience leadership to the position, building on more than a decade of experience spanning International, Alliances, Customer Experience Strategy and Commercial functions.
Most recently, as head of Delta’s International Customer Experience Integration and Strategy team, Matt led efforts to deepen collaboration between Delta and its joint venture partners, contributing to significant improvements in customer satisfaction across the airline’s international network.
He will be based at Delta’s offices in Amsterdam.
A Business Desk Report