OmniBSIC Bank Staff with the awards
OmniBSIC Bank has been named Marketing-Oriented Bank of the Year at the 37th Chartered Institute of Marketing, Ghana (CIMG) National Marketing Performance Awards.
In addition, the Bank received honours for Best Bank in Service Quality, Best Performance in Net Promoter Score (Consumer Banking), and emerged as Second Runner-Up in Customer Satisfaction.
The honours were presented at the awards ceremony held at the Labadi Beach Hotel in Accra recognising marketing achievements for the 2025 assessment year.
Speaking on behalf of the Bank, Group Head of Corporate Banking, Anne Marie Appiah said the four distinctions highlight the Bank’s strategy of placing customers at the centre of its operations and using service excellence to build lasting relationships.
It also reinforces the Bank’s focus on combining effective marketing with measurable customer experience outcomes and sustained service delivery. She added that the recognition affirmed.
“These awards affirm our commitment to putting customers first and ensuring that our promise of being ‘Not Just Another Bank’ is reflected in the quality of service we deliver every day. We are, therefore, particularly encouraged by the recognition for Service Quality and Net Promoter Score because they reflect the importance of earning customers’ trust, meeting their expectations and giving them reasons to recommend us to others,” she said.
She further noted that management would continue to enhance service delivery, deepen customer engagement and ensure that the Bank’s marketing strategy remained closely aligned with customers’ needs.
OmniBSIC Bank is currently ranked 29th on the Ghana Club 100 list by the Ghana Investment Promotion Centre (GIPC). The bank is a proud member of the Ghana Deposit Protection Scheme.
A Daily Guide Report