ACCESS BANK (Ghana) Plc has been rated five -star by customers and adjudged one of the overall best banks in customer satisfaction for traditional banking.
This was revealed in the Customer Satisfaction Index Report, presented by the Chartered Institute of Marketing Ghana (CIMG).
Access Bank received 5-star rating for overall service quality and satisfaction for remote banking, fourth best bank in net promoter score and among the top five banks in customer loyalty.
Olumide Olatunji, Managing Director for Access Bank Ghana, commenting on the rating, said such enviable feat was chalked because of the continued trust customers had reposed in the bank.
“Your continued confidence in us spurs us to become better in living our brand promise of providing you more than banking. We do this to ensure that your experience with us is always memorable. Thank you for believing in us. For you we’ll keep doing more,” he remarked.
Mr. Olatunji promised customers the best in their partnership journey ahead. “As we celebrate this year’s Customer Service Week, we remain resolute in our commitment to provide you quality service, having the assurance that you will experience the power of service, the Access Way,” he assured.
He encouraged customers to visit the branches for a surprise noting “As we join the global community to celebrate Customer Service Week, we entreat all our cherished customers to visit any of our 53 branches nationwide for a special treat.”
He added that Access Bank remained unflinching in its promise to provide superior value to customers and also innovative solutions for the markets and communities it operates.