ECG Engages Customers On Smart Prepaid Metres

Staff of ECG educating some women at the Nsawam market


The Electricity Company of Ghana (ECG) Accra West, has organised a sensitisation programme for some customers in Nsawam in the Eastern Region, on innovative initiatives that the company has introduced to bring convenience to its customers.

The initiatives include the loss reduction programme (LRP), the enhanced mobile app, ECG’s cashless service, request for service procedures and the ongoing mass replacement of non-smart post-paid and pre-paid metres with smart MMS-compliant prepaid metres.

Customers who were engaged included vendors and patrons at the Nsawam main market, prisons market, the Adoagyiri central mosque, some churches and local communities.

Speaking to the press, the ECG District Manager for Nsawam, Benjamin Hagan, said the company is currently changing thousands of post-paid and non-smart prepaid metres in the district, and so it was necessary to create awareness through regular engagements with customers.

“In the Accra West region, some metres are being replaced for free. The smart prepaid metres offer customers the convenience topping up credits unto their metres using the ECG power App or short code, *226#.”

Mr. Hagan urged customers to allow officers who will be clearly identified by their ID cards into their premises to replace the metres, and assured that all outstanding credit balances on the old meters will be accounted for, and transferred to the customer’s new smart prepaid metre.

The Marketing Officer for the Accra West region, Elizabeth Appiah touted the benefits of the enhanced ECG app, saying it accepts payments from all mobile money wallets, Visa and Mastercard, adding that customers can also check their daily consumption and report faults.

The ECG Accra West Regional Commercial Manager, Sylvester Abrefa Besea advised customers to be vigilant, not to fall victim to the activities of fraudsters who may take advantage of the ongoing exercise.

The customers commended ECG for bringing their services closer to them, affording them a better appreciation of the massive interventions geared towards improved convenience for customers and increased revenue for the company.

The Accra West region has eight operational districts. These are Ablekuma, Achimota, Amasaman, Bortianor, Dansoman, Kaneshie, Korlebu and Nsawam.

By Gibril Abdul Razak

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