MANAGEMENT OF Ghana Water Company Limited (GWCL) has announced it will embark on a nationwide revenue mobilisation exercise to retrieve all arrears owed by customers from the 15th of November, 2021.
As part of the exercise, the company said disconnection teams have been set up in the various regions and districts offices to disconnect all categories of customers whose bills are in arrears.
“Disconnected customers will be made to pay their bills in full together with reconnection fees before they are reconnected. We therefore advise our valued customers to make efforts to pay their bills and clear all arrears to avoid being disconnected,” a release issued by GWCL yesterday said.
Apart from disconnecting defaulters, it said the teams will check illegal connections, self –reconnections and the use of in-line boosters pumps at customer’s premises, adding that “All persons found to be engaged in such criminal activities shall be handed over to the Police for prosecution. Paid up customers must leave their payment receipts behind when leaving their homes (premises) to avoid wrongful disconnections. Also, customers who have paid via mobile money or other electronic means will need to show SMS payment receipts as proof of payment.”
It also added that payments of water bills can be made at all its offices and revenue collection points, via mobile money payments such as Vodafone cash, MTN MoMo, AirtelTigo cash, Slydepay, Express pay and all GWCL partnered banks across the country. “Management entreats customers to cooperate with the teams as they under take this all-important exercise in our effort to collect and mobilise the much-needed revenue to improve on our water supply service in the country,” it stated.