Shaibu Haruna, MoMo Ltd. CEO
MobileMoney LTD has taken note of a viral video circulating on TikTok by the handle ‘HealwithDiana|Nervous System’ regarding an alleged MobileMoney (MoMo) fraud incident, urging customers to report fraud immediately through the MTN 419 Helpline.
According to them, following their investigation it was revealed that prior to the fraudulent transactions, the affected customer (the mother of the content creator) engaged in a phone call with an individual later identified as the fraudster.
“The customer revealed sensitive security details, such as the MoMo App Registration OTP, MoMo PIN, and Login OTP, during this interaction. These credentials enabled the fraudster to register the customer’s wallet on another device and execute unauthorised transactions” the statement read.
The statement added that MobileMoney LTD will never request a customer’s OTP, MoMo PIN, or any personal security code under any circumstance, emphasizing that,” every security notification sent to customers includes a clear warning not to share these codes with anyone.”
According to Afua Serwaa Asafo-Adjei Manager- Communications and Stakeholder Management MobileMoney LTD, following the incident, the number used to contact the customer has been blocked and blacklisted on the MoMo platform and suspended from voice services.
“Customer safety remains our highest priority. We strongly urge customers to remain vigilant and avoid sharing personal security credentials with any third party. Fraud-related concerns should be reported immediately through the MTN 419 Helpline,” it reads.
The statement further indicated that MobileMoney LTD, remains committed to transparency, customer protection, and factual public discourse.
“While we respect the right of individuals to share their experiences, we also believe that public commentary on financial services should be guided by verified facts to avoid unintended misinformation. The Company may take legal action or other measures it deems appropriate to safeguard its reputation and service integrity” the statement added.
By Prince Fiifi Yorke