MTN To Spend $160m To Improve Services

Selorm Adadevoh

MTN Ghana has announced that it will spend $160 million to improve network technology and Information Technology Systems this year to drive its efforts at giving the customer an optimal experience in business and social services.

Selorm Adadevoh, Chief Executive Officer (CEO), who disclosed this on Monday in Accra at an Editors’ engagement, said the company would also extend its technology leadership through Advanced Long-Term Evolution (LTE) and 4G+ with the customer chiefly in focus.

MTN Ghana would consequently implement more than 900 4G LTE sites, 277 3G sites and 450 2G sites.

A key highlight of the ‘Customer centric’ era is the soon to be launched MTN TurboNet router, a plug and play internet router which comes with high powered external antenna and data SIM which enables it to deliver fast internet in the company’s 4G locations.

TurboNet provides instant high speed internet for up to 32 users at the same time.

The CEO emphasised the importance of achieving technology excellence, saying it was the driving force for achieving the right efficiencies across the spectrum to serve the needs of customers.

As part of the company’s smartphone drive, Mr Adadevoh said the KaiOs Smart feature phone would be launched this quarter, while various MTN apps focused on self-care, music and messaging would also be launched to enable customers to enjoy easy access to services.

The catchphrase for celebrating the customer, remains “We Dey 4 you”.  Everywhere you go.”

Data, Digital, Mobile Financial Services and Voice products, he said, are expected to remain the drivers of the company which now has more than 20 million customers and made a profit of more than GH¢1 billion last year.