Nestlé has indicated that maintaining high quality in Its products is the company’s number one priority.
“It is important to us that our consumers have the best experience with our products. Regrettably, for some consumers, this has not been the case recently,” it said in response to the recall of some batches of its Ideal and Carnation milk products by the Food and Drugs Authority (FDA).
The FDA’s action follows consumers’ complaints about the products being coagulated.
Nestlé said it has in collaboration
with the Food and Drugs Authority (FDA), investigated thoroughly, identified the root cause, and put a solution in place.
“On Monday, January 10, the FDA released a statement explaining the cause and confirming that this is not a food safety issue,” it said.
It further explained that “so far, the root cause analysis indicates that the skimmed milk powder (raw material) used to produce the milk complained of has poor heat stability. This results in the denaturing of the protein leading to the coagulation of the milk. Denatured protein however poses no health risk.”
It also confirmed the recall of the evaporated milk products and reassured the customers that the products affected are recovered and replaced as smoothly as possible.
“Anyone who has an IDEAL Milk product or CARNATION Tea Creamer from one of these batches can drop them off at any one of the Nestlé offices across the country and obtain a replacement. Alternatively, they can contact us for information on other ways to exchange a product from these batches.
Consumers who will return their products to any FDA office nationwide will be contacted by Nestlé for replacement,” it said.
“We regret very much any inconvenience caused to our consumers and our trade partners as a result of this issue and the recall. Anyone who has a concern can contact us on our toll-free number 0800120001. Alternatively, they can call on 030 2 21 1880 (Monday to Friday, 8:00 am to 5:00 pm) or call, WhatsApp or SMS us on 059 384 5697, 059 384 5649, and 059 384 5708 between 8:00 am to 8:00 pm.
By Jamila Akweley Okertchiri