Nicolas Ferri
DELTA AIRLINES has assured passengers of its commitment to providing the best travel experience and comprehensive customer service to its clients.
The assurance follows recent controversy about complaints filed by some aggrieved passengers over a JFK flight to Ghana.
In a statement to clarify the July 25 DL9923 incident, the Vice President of Delta for Europe, Middle East, Africa, and India (EMEAI), Nicolas Ferri apologised to passengers for any inconvenience the incident may have caused them but was quick to add that the safety of customers and crew has always been a priority which Delta will never compromise on.
Whilst ensuring safety, he added that delta takes operational issues seriously and will put the safety and security of its customers and crew first.
“Delta’s priority is to ensure our customers’ safety at all times alongside delivering the best customer experience. This particular flight en route from New York-JFK to Accra last month returned to New York-JFK out of an abundance of caution due to operational reasons”.
He said: “the flight did land safely and our customers deplaned as normal and were supported by our team. We sincerely apologise to those customers onboard who experienced any inconvenience and delay in their planned travel.”
Mr. Ferri added that the airline also takes customers’ complaints seriously and will work assiduously to engage with customers directly to address their concerns.
Background
In July 2022, Delta flight DL9923 which took off from John F. Kennedy (JFK) international airport in New York to Kotoka international airport in Ghana, was forced to turn around mid-flight on the Atlantic Ocean due to fuel imbalance.
There was therefore an emergency declaration on arrival at JFK to obtain priority handling from air traffic control.