Eng. Emmanuel Akinie, General Manager of Accra West ECG
The Accra West region of the Electricity Company of Ghana Ltd. (ECG), has billed a total of 1,277,000 Kilowatts hour (kWh) of electric energy from 1,390 customers, who had engaged in various forms of illegalities.
This translate to a total of Gh¢ 2,315,423.00) from the customers who were identified during the company’s recently launched operation “Fix the Bill and Pay the Bill”.
The exercise which started from Monday November 6, 2023, will end on December December 11, and is taking place simultaneously across all of ECG’s operational areas.
According to the power distributor, the initiative seeks to capture the consumption readings for all postpaid customers.
This effort aims to generate accurate bills, engender customer confidence in the billing process and encourage timely payment
The Accra West region has 59,416 postpaid customers out of a total customer population of 636,437 customers.
Highlighting the positive outcome of the exercise so far, the General Manager for ECG Accra West region, Ing. Emmanuel Akinie pointed out that the company is also using the opportunity to audit the integrity of all installed metres, and retrieve debts owed the company
“Our field staff are actively auditing the integrity of every meter they encounter in the field. We have so far uncovered instances where certain customers have been involved in illegal activities, stealing power and thereby depriving the company of revenue from the services we are providing” he said.
Mr. Akinie added that the teams discovered other customers who were not paying for the power they used because their meters were faulty.
The identified customers were directed to the nearest ECG office where processes to retrieve the lost revenue and regularize their relationship with the company were initiated.
Ing. Akinie bemoaned recent reports of meter thefts in some communities and announced that the company is liaising with security agencies to stem this tide.
“We have reports of some syndicates who are stealing installed meters from customer premises. Together with the police and other agencies, we are on the hunt for such persons and we will do all within our power to bring them to book” he said.
The Accra west region has eight district offices. These are Ablekuma, Achimota, Amasaman, Bortianor, Dansoman, Kaneshie, Korlebu and Nsawam districts.
BY Gibril Abdul Razak