Stakeholders present at the BOSAG high-level roundtable event in a group photograph
The Business Outsourcing Services Association Ghana (BOSAG) has stepped up its push to create 100,000 jobs by 2030 through Ghana’s outsourcing sector, tabling a new proposal for a dedicated services-export programme under the government’s 24-Hour Economy initiative.
The proposal, dubbed, ‘SERVE24’, was unveiled at the third High-Level Government-Industry Roundtable on Ghana’s Outsourcing Sector hosted by eServices Africa Ltd (eSAL) in Accra.
Held under the theme “Scaling Ghana’s Outsourcing Sector through the 24-Hour Economy: Infrastructure, Talent and Market Access for 100,000 Jobs,” the roundtable brought together government officials, industry leaders, development partners and investors.
Guest Speaker, Presidential Advisor to the 24-Hour Economy Authority, Augustus Goosie Tanoh, described outsourcing as one of the sectors most naturally aligned with the 24-Hour Economy and Accelerated Export Development Programme (24H+).
He said outsourcing is already a true 24-hour industry, operating across global time zones, and offers a pathway to export earnings and youth employment without exporting people.
Mr. Tanoh acknowledged the strategic importance of SERVE24 and confirmed the Authority’s willingness to work with BOSAG to incorporate a services-export focus within the 24-Hour Economy framework.
He said the Authority would welcome BOSAG’s participation in developing the planned Ogua Tech Park at the University of Cape Coast, which will include a 3,000-seat BPO facility, student accommodation and training infrastructure.
Opening the roundtable, eSAL Founder and CEO and BOSAG Board Chair, Kojo Hayford, announced plans to establish a new delivery centre in Tamale in the fourth quarter of 2026 to serve Francophone West Africa and the Sahel.
BOSAG Chief Executive, David Gowu, said Ghana has over 138,000 graduates entering the labour market annually, with the economy absorbing only a fraction, making outsourcing a practical pathway to employment.
He noted the global outsourcing market is valued at about US$1.5 trillion, yet Africa captures only 2.8 percent, despite its youthful population. Ghana, he said, already hosts global players like Teleperformance and Concentrix alongside local operators like eSAL, with the sector employing over 20,000 youth.
GIZ, a strategic partner of BOSAG, said talent development and targeted infrastructure investments can unlock opportunities outside Accra. Head of Component, Business/Invest & Cluster Focus, Invest for Jobs, Simon Hochstein, highlighted ongoing collaboration with eSAL to pilot outsourcing in Tamale.
The roundtable concluded with alignment among stakeholders on the need to accelerate growth of the outsourcing ecosystem to drive exports and jobs.
A Business Desk Report