ELOK & Sons Limited, a jewellery retailer based in Sekondi-Takoradi, has filed a writ at the High Court in Sekondi against Donewell Insurance Limited for an alleged breach of insurance agreement.
The jewellery firm is accusing the insurer of failing to honour obligations under a fire and burglary policy covering stock valued at $3 million.
The plaintiff is seeking damages for the alleged breach of contract following the theft of its jewellery inventory in September 2025.
According to the plaintiff’s statement of claim, ELOK & Sons purchased a combined Fire and Burglary Insurance Policy from Donewell Insurance in August 2025 after the insurer conducted an inspection of the company’s premises and stock.
It contends that the inventory was valued at $3 million based on prevailing international market prices, with the plaintiff paying a premium of $4,266.
The company alleges that its jewellery stock was stolen during a burglary on September 1, 2025, after which it promptly notified the insurer and subsequently submitted a police investigation report.
However, the plaintiff contends that the claims process was characterised by delays, with investigators visiting the premises on separate occasions before the insurer formally communicated with the company in November 2025.
According to the statement of claim, Donewell Insurance later requested additional documentation and information relating to the insured stock.
The plaintiff, through its lawyers, challenged the requests, arguing that they were unreasonable and inconsistent with the terms under which the policy had been issued.
The suit alleges that subsequent exchanges and meetings failed to yield a resolution, leading the company to conclude that the insurer did not intend to honour the contract.
The case, now before the High Court in Sekondi, underscores the importance of claims management and contractual obligations within Ghana’s insurance industry, where timely settlement of claims remains critical to maintaining confidence in the sector.
Donewell Insurance has subsequently been served with the writ and yet to file its defence at the time of filing this report.
From Emmanuel Opoku, Takoradi