Richard Nii Armah Quaye
Founder and Board Chairman of Quick Credit, Richard Nii Armah Quaye has announced that following stakeholder engagement the house-to-house debt collection exercise has been suspended to create a friendly atmosphere for business transactions.
The sudden intervention to suspend the house-to-house debt collection exercises follows months of controversial confrontation between officers and customers of the financial institution who have defaulted on loan repayment captured in videos on social media.
Speaking at the annual gathering of the company Mr. Armah Quaye announced that the on-field loan recovery department of the organization has been dissolved to that effect.
“Over the past year, we received numerous feedback from our customers, the general public, and our regulators on our activities on the field. These feedbacks are a reflection of the experiences and expectations of the people we serve,” he said.
“I am thrilled to announce that we have decided to dissolve the company’s house-to-house recovery department and shall no longer be visiting clients for recovery ever again.”
Mr. Quaye continued, “Instead, we would employ alternative and more suitable means to recover our non-performing loans. This will help increase service quality and enhance customer experience throughout our organization.”
“We have also resolved to continue enhancing technology in our business to improve our service delivery make us more effective and efficient in our operations and ultimately reduce our cost of doing business,” he said.
BY Prince Fiifi Yorke