Patricia Obo-Nai, Telecel CEO
Telecel Ghana says it has now secured new internet capacity and is progressively adding more capacities through local and international partners, including other Telecel subsidiaries.
This, it said, was in addition to local caching solutions which were enabling access to some content services such as YouTube, Facebook, Netflix etc.
Telecel Ghana has multiple sources of internet services through SAT3, WACS, ACE, and submarine fibre links to other international providers.
Telecel Ghana said it sincerely appreciated the patience and understanding of its customers during this period and would therefore refund all customers accordingly.
On March 12, 2024, Telecel Ghana lost internet capacity provided by WACS subsea cable, and immediately switched to ACE to maintain service.
On March 14, 2024, Telecel Ghana lost internet connectivity from its remaining providers SAT3 and ACE due to a cut in their undersea cables. This resulted in the disruption of data services on Mobile and Fixed networks.
It added that information circulating on social media platforms about the disconnection of Telecel Ghana due to debts owed was false and should be disregarded.
By Samuel Boadi