Esi Mmirba Wilson
Chief Human Resources Officer of MTN Ghana, Esi Mmirba Wilson, has called on organisations to transform their workforce models to keep pace with artificial intelligence (AI), digital innovation, and changing employee expectations.
Speaking at the 2026 Chartered Institute of Human Resource Management Conference (CIHRM) in Accra, she said businesses can no longer rely on traditional structures and must embrace continuous learning, skills development, and agility to remain competitive.
Addressing the session “HR Transformation in the AI Era: Technology, Future Skills, and the New Employee Value Proposition,” Ms. Wilson stated: “The question is no longer whether AI will transform work. It already has. The real question is whether our people, organisations and HR systems are ready to lead that transformation.”
Citing the World Economic Forum’s 2025 Future of Jobs Report, she noted that 22% of jobs will be disrupted by 2030 and nearly 40% of current skills will become obsolete or require updating.
She said MTN Ghana’s nearly 30-year success has been driven by employees who consistently embrace change and build new capabilities.
She, therefore, encouraged organisations to invest heavily in reskilling and upskilling programmes, workforce capability assessments, and learning platforms that enable employees to remain relevant in a changing economy.
Ms. Wilson also highlighted changing employee expectations, noting that workers increasingly seek purpose-driven careers, professional growth opportunities, flexibility, inclusion, and workplaces that support their overall well-being. She said organisations that fail to respond to these expectations risk losing talent in a highly competitive labour market.
The CIHRM 2026 Conference brought together HR practitioners, business leaders, and policymakers to discuss the future of work and human capital development in Ghana.
BY Prince Fiifi Yorke