A scene at the event
Ghana has made a strong case as a competitive destination for outsourcing and digital services at a High Level Global Business Services (GBS) Executive Roundtable held in London as government officials and industry leaders laid out the country’s readiness to serve UK and European markets.
Hosted at the Ghana High Commission in Belgrave Square, the event was convened by the Business Outsourcing Services Association of Ghana (BOSAG) with Ghana Digital Centres Limited (GDLC) and the Ghana High Commission in the UK.
It drew senior government officials, global industry leaders, investors, and ecosystem stakeholders focused on advancing Ghana’s role in the global services economy.
The session was moderated by Samuel Kasumu, Founder and CEO of Archeva Outsourcing and Former Senior Advisor to the UK Prime Minister.
Citing his Powered by Africa initiative, Kasumu said global perceptions of Africa must shift, noting the continent is already powering global industries through talent, innovation, and enterprise.
The Roundtable built on the Ghana–UK Investment Summit held earlier in the week, reinforcing commitments to expand bilateral trade and investment in the fast-growing global services sector.
Deputy High Commissioner, Aquinas Tawiah Quansah, said Ghana is at a pivotal moment, moving from reliance on primary commodities to a diversified, value-driven economy anchored in industrialisation and services exports.
Mr. Quansah pointed to Ghana’s shared time zone with the UK, strong English proficiency, and cultural compatibility as advantages for seamless nearshore delivery.
Minister for Communication, Digital Technology and Innovations, Samuel Nartey George, said Ghana aims to become Africa’s leading hub for outsourcing and digital services.
“We are moving from potential to execution,” he said, positioning digital services as key export drivers alongside traditional sectors.
Ghana’s strategy hinges on digitalising public services, productising exportable digital services, and leveraging the African Continental Free Trade Area for access to a 1.5 billion-person market.
CEO of Ghana Digital Centres Limited, Dzifa Gunu, said the country has moved beyond promotion to implementation.
“GDCL is the Government’s vehicle for infrastructure delivery, ecosystem development, and investor enablement, helping firms move from interest to operation,” she said.
Madam Mavis Ampah Sintim Misa, Board Chair of the National Communications Authority, traced Ghana’s digital leap from under 10 percent mobile penetration and two percent internet access in the early 2000s with no submarine cable.
She said the country now has over 44 million mobile subscriptions and 30 million active data users, multiple submarine fibre cables, extensive terrestrial backbones, and a competitive telecom market now provide the digital backbone for large-scale outsourcing.
An industry leaders’ panel moderated by Joel Walker of The Knowledge Group featured executives from Concentrix Ghana, Teleperformance Ghana, eServices Africa, and Npontu Technologies.
Panelists affirmed Ghana is a proven, scalable outsourcing location already serving major international clients. They cited strong talent, rising technical capabilities, and a shift to higher-value, tech-driven services. AI was also flagged as a key enabler of hybrid delivery models.
CEO of ADEC Innovations, James Donovan, said Ghana was selected after a rigorous global evaluation. He called the country a compelling investment opportunity and a platform for long-term growth, citing talent, infrastructure, and ecosystem readiness.
BOSAG reaffirmed its commitment to accelerate sector growth, attract investment, and position Ghana as a preferred destination for global business services.
A Business Desk Report