A group picture of MTN officials and journalists
TELECOMMUNICATION GIANT, MTN has asked journalists to educate the public on the negative effect of fibre optic cuts on telco operations and communities.
General Manager, Northern Business District, Nii Adotey Mingle, speaking with journalists from Bono, Bono East and Ahafo Regions in Sunyani, said one of the key challenges of the telco is fibre optic cuts.
He added that this year alone the telco has recorded 211 fibre cuts adding that this has impacted about 14 percent of its customers.
“We invest a lot in fibre optics but if individuals and construction companies continue to cut these lines it impacts our activities to bring service closer to such communities,” he added.
In a panel discussion, network engineer with the company, Philip Ennin, also bemoaned the incidents of cables theft on MTN masts which is common at Sampa, Mim and Bediako stretch of its operational areas.
“Everyone must help to protect our common interests and improve the efficiency of our services to customers,” he said.
Explaining the need for continuous engagement with stakeholders including media partners every year, Chief Customer Experience Officer, Jemima Kotei Wash, said there was the need to update stakeholders and customers on what the company is doing.
“It is our commitment to share purpose, exchange ideas and ensure every customer enjoy reliable service,” she added.
According to her, as part of efforts to ensure customers enjoy reliable service and be part of digitalised global community, MTN has invested a little over $1billion in strengthening its digital infrastructure and has spent $240m this year to expand 4G and 5G services and support momo businesses.
FROM Daniel Y. Dayee, Sunyani,