Some afb staff pose for the cameras after attending to customers
AFB Ghana has recently celebrated its cherished customers with a weeklong programme dubbed, ‘afb Happy Customer week.’
The focus of the programme was to show appreciation to their customers and also provide an opportunity for senior management team to interact with customers at the branches, receive direct feedback on their services, as well as address any complaints that may come up.
During the week of the celebration, most customers, who walked into any afb branch, received free branded items.
Commenting on the event, afb Customer Experience Manager, Jacquie Owusu Badu, said the “afb Happy Customer Week programme is our way of saying thank you to our valuable customers across the country throughout the week. It is expected to be an annual event for the coming years.”
The weeklong celebration ended with a three-day free health screening exercise for the customers of the Kumasi branch.
The health screening exercise, which was dubbed, ‘afb W’apomu Nhwehwemu,’ was organised in collaboration with BIMA and well patronised.
In an interview with Head of Unsecured Loans, James Bortey Abuyeh, he said “as a business, the health of our customers is very important to us and this is our token of contribution to the promotion of access to quality healthcare for our customers.”
afb Ghana plc is a subsidiary of Jumo World, the fintech giant that also operates in Rwanda, Tanzania, Uganda, Zambia and Kenya and provides innovative financial services products in sub-Saharan Africa.
A business desk report