Kofi Adda (middle) with members of the committee
The Minister of Aviation, Joseph Kofi Adda, has called for the introduction of a Scorecard system in Ghana’s aviation industry.
The Scorecard system, he said, would help rate airlines operating in the country on a quarterly basis.
Besides, he said the system would rate air services providers such as air ticket vendors, the Ghana Airport Company, among others.
According to him, the move was necessary to reveal to air passengers on a regular basis which airlines were performing better in terms of customer service.
The minister made the call to aviation stakeholders when he delivered his address to inaugurate the National Air Transport Facilitation Committee of Ghana, on Tuesday, October 22, 2019, in Accra.
Speaking at the inauguration ceremony, Mr. Adda said the rating regime would look at customer service on board and before boarding.
He noted that it should include all the airlines, particularly, the major ones like British Airways, KLM, Emirates, among others.
Air Transport Committee
Mr. Adda also inaugurated the National Air Transport Facilitation Committee of Ghana.
Members of the Committee are drawn from the Ministries of Tourism, Foreign Affairs and Regional Integration, Narcotics Control Board, Ghana Civil Aviation Authority, Environmental Protection Agency, Ghana Immigration Service, National Service, Airlines Board, among others.
The committee was inaugurated on Tuesday, October 22, 2019, at the Ghana Civil Aviation Training Authority (GATA) in Accra, alongside a stakeholders’ meeting on consumer protection directives.
The committee is to ensure that all aviation stakeholders in Ghana, namely airline operators, air ticket vendors, airport authorities, and air travellers work together in a manner that leads to smooth travel experience.
He noted that safety and security were issues that all players in the industry must be concerned about.
The minister urged that standards must be maintained in the sector to ensure that Ghana continued to be a shining example in the aviation sector in the West African sub-region.
The Director-General of the Ghana Civil Aviation Authority, Simon Allotey, said civil aviation facilitation was of interest to various groups and stakeholders.
He noted that air travel was at the heart of global economic growth, creating about 65 million jobs globally.
He said the protection of air passengers had gained great importance globally.
BY Melvin Tarlue