FBN Bank Strengthens Customer Services

Gbenga Odeyemi, MD, FBN Bank Ghana

FBN Bank Ghana says it will focus on providing quality service that will ensure the strengthening of its position in the country’s banking sector.

In a recent interaction with the media in Accra, Gbenga Odeyemi, Manager Director FBN Bank, said the bank’s financial services knowledge and practices, as well as a better understanding of customers would enable it deliver first-class service and experience.

The bank, he said, aims at meeting the needs of the different stakeholders, especially the unbanked segment of the population in order to provide value, meaning and opportunities for them.

He said the long-term vision of the bank is to be the leader in customer satisfaction through the delivery of efficient services and leveraging technology.

“We want to be the market leader not only in terms of balance sheet, but customer satisfaction. We are in business because of customers,” he said.

On the Small and Medium-scale Enterprises (SMEs) financing, Mr Odeyemi said the bank would use its rich experience to support the growth of the sector through the offer of advisory services and access to credit.

He stated that the bank would leverage on its track record of supporting SMEs in other regions in which it operates to fuel the sectors growth, adding that the sector has the potential to promote economic development and growth.

Mr. Odeyemi said apart from supporting SMEs, the bank was keen on contributing its quota to the growth of Ghana’s agriculture sector.

Also, he said the bank was repositioning itself to support Ghana’s agriculture in line with a new direction from the Bank of Ghana (BoG) aimed at enhancing the growth of the agricultural sector.

The bank currently has 18 branches and two agencies and was keen on increasing the

Its parent bank, First Bank of Nigeria Limited boasts of an enduring business tradition that spans more than 120 years and has been enriched by the time-tested values of trust and excellence backed by the latest technology and a diversity of well trained staff.

The bank has presence in Abu Dhabi, Beijing, DR Congo, Ghana, Guinea, Johannesburg, London, Nigeria, Paris, Senegal, Sierra Leone and The Gambia.