Some Award winners with Fidelity Bank’s Head of Agency Banking, Dr. David Okyere (3rd from left (2)
Fidelity Bank Ghana has successfully concluded its nationwide Agent Engagement and Awards Night in Accra.
The event brought together top-performing agents and members of the bank’s Agent Network team from across the country to recognise excellence, strengthen partnerships, and celebrate the critical role agents continue to play in advancing financial inclusion.
The annual ceremony is a key milestone in Fidelity Bank’s agency banking calendar, providing a platform to acknowledge agents who have demonstrated exceptional commitment and performance over the past 12 months.
It also recognises the efforts of Agent Network Officers (ANOs), whose work in onboarding, managing and supporting agents has been instrumental in sustaining Fidelity Bank’s position as the leading agency banking provider.
The event further outlined a bold strategic roadmap for 2026 aimed at cementing the bank’s dominance in the inclusive banking space.
Godfred Attafuah, Acting Divisional Director for Retail Banking, described the agent network as not merely a delivery channel, but the bank’s most vital partner in community engagement.
“Tonight is about recognising a fundamental truth: our agents are the lifeblood of our financial inclusion strategy. You are the face of Fidelity Bank in communities where traditional branches cannot reach. Your diligence over the past 12 months has not only upheld our position as market leader but has actively transformed lives by bringing formal financial services to the informal sector. As we move forward, our commitment is to ensure that this partnership remains profitable, sustainable and empowering for every one of you,” Mr. Attafuah said.
Awards were presented in several competitive categories. George Ventures from the Eastern Territory emerged as Overall Best Agent (National), receiving a Dell laptop and a cash prize. Brilin Top Enterprise, also from the Eastern Territory, was named First Runner-Up and received a Samsung double-door refrigerator and a cash prize, while Amandze Ba Ventures from the Western Territory was adjudged Second Runner-Up, earning a 55-inch TCL Smart TV alongside a cash prize.
The bank also honoured its Agent Network Officers (ANOs), the unsung heroes responsible for onboarding, training and managing the agent network. They received prizes ranging from televisions to air conditioners and refrigerators in recognition of their exceptional contribution to the bank’s financial inclusion agenda.
Nene K. Aggudey Sowu-Dawudibi from the Bono Ahafo Territory, William Ohene Kena from the same territory, and James Aganda Adocta from the Northern Territory were adjudged Overall Best, First Runner-Up and Second Runner-Up respectively.
Highlighting operational strides made over the year, Dr. David Okyere, Head of Agency Banking at Fidelity Bank, noted that several initiatives had been rolled out to improve the agent experience and strengthen the bank’s market presence.
“Over the past year, we introduced key enhancements such as mobile app withdrawals, increased withdrawal limits and the free withdrawal campaign. These were deliberately designed to make agents more competitive, more efficient and better positioned to serve customers,” he said.
Fidelity Bank has unveiled a comprehensive strategic plan to enhance its service delivery framework. The bank plans to implement several key advancements aimed at maximising agent engagement and driving significant improvements in operational efficiency.
A Business Desk Report