Avaya, a global leader in business communications software, systems and services, has announced a strategic alliance with RayCom Technologies to deliver ‘hybrid cloud solutions’ to mid-market companies in Ghana and Sub-Sahara Africa.
The move, which comes with flexible deployment offerings from Avaya, is to help the companies achieve their digital transformation objectives.
Under the partnership, RayCom Technologies will also deliver unified communications and contact center hybrid cloud solutions powered by Avaya IP Office to its extensive customer base across the region, allowing organizations to benefit from RayCom Technologies’ state-of-the-art infrastructure and expertise, while minimizing upfront investment and benefiting from an ‘Opex business model.
Ben Atitsogbui, CEO and Solutions Consultant at RayCom Technologies, said Avaya Midmarket Cloud Solutions, based on the world-class Avaya IP Office platform, are the only UC and CC cloud offers for midsize businesses in the market that utilize the same code base as on-premises deployments, providing the easiest, most flexible means of moving to cloud and allowing clients to protect their existing investment.
He said RayCom Technologies will provide pre and post-sales support, training and education to ensure that clients and partners obtain the maximum value from their cloud investment.
According to him, RayCom Technologies is a leading provider of next generation business collaboration and communications solutions, providing unified communications, real-time video collaboration, contact center, networking and related services to companies of all sizes in Ghana and Sub-Sahara Africa.
“With the explosion of high-speed internet connectivity, our Managed Solution would offer customers in Ghana and the Sub-Sahara Africa, a seamless team and customer engagement communication solutions that used to be available to only the top enterprises at optimal cost.
“As organizations are expected to do more with less due to economic challenges, we can provide the best of breed UC and CC solution to meet every budget 24/7 with minimal downtime,” he explained.
Hatem Hariri, MD, Avaya Africa, also said, “We are delighted to partner with RayCom Technologies to help boost Ghana and West Africa’s economy through supporting the midmarket sector – the engine room of any economy. This agreement will bring Avaya’s innovative solutions to a wider audience in the region, allowing us to grow our client footprint in the cloud market.”
A business desk report