The board chairman, other members and staff of the DVLA pose for a picture
The Board Chairman of the Driver and Vehicle Licensing Authority (DVLA) Frank Davies has commended staff of the Authority for their astuteness.
The workers, he said, have shown commitment in the delivery of quality services to clients.
Mr Davies said this when he led some members of the Board to the Volta Regional offices of the Authority namely, Denu, Ho and Hohoe, to interact with the staff and acquaint themselves with their operations.
He said the staff have been resilient and urged them to continue to make clients their focal point by ensuring that they are given the needed attention and precision.
He assured them of the board’s determination to provide them with the needed support.
The Chief Executive of DVLA, Kwasi Agyeman Busia, on his part, said the Authority has received a lot of commendation from the public following the introduction of new smart cards and the inauguration of the Prestige Centre, saying the turnaround time for delivery has reduced drastically in processing their documents.
This, he noted, has brought relief and reduced the frustrations of the clients.
He said the Authority would deliver on its mandate to the satisfaction of clients.
Mr Busia cautioned the workers against aiding and collaborating with middlemen, popularly called ‘goro boys,’ to process documents for them, saying that could land them into trouble.
He asked the staff to be receptive to clients.
Accordingly, assist clients in shepherding the processes which will allow them to leave our premises feeling better than they came in, he added.
The Ho Regional Manager, Samuel Lodonu, said his outfit has stopped the activities of middlemen around the office by ensuring the removal of kiosks and other structures, which hitherto serve as their operational hub.
“We have constructed a wall around the office to deter them from operating and also preventing people from using the area as a thoroughfare,” he said.
Mr Lodonu said the time of doing business has reduced drastically and has attracted clients from Tema, Accra and other parts of the country to access our services.
“No client stays here for over 40 minutes for any service, between 10 and 30 minutes, one is done,” he emphasised.
The Denu District Manager, Jerry Edem Aflabo, briefed the board about their activities, including intensification of its outreach programmes to the neighbouring communities.
Besides, he said, his outfit occasionally carries out educational programmes where commuters and other road users are sensitized.
Mr Aflabo hinted of plans to collaborate with the police to impound vehicles and motorbikes that are not roadworthy and without the requisite documentation.
The Hohoe District Manager, Isaac Terkper, said plans are far advanced to have satellite offices in some of the hinterlands, saying that it extends its services to Jasikan, Kedjebi, Kpandai, Dambai, among others.
As part of its enforcement drive, he said, the office occasionally embarks on road checks to assess the status of vehicles and motorbikes that ply the roads and those without valid roadworthy certificate are made to renew them.
The three managers pledged their determination to intensify their outreach programmes.