Ghana Link Network Services Ltd, operators of the Integrated Customs Management System (ICUMS), has assured customers of its dedication to excellence.
Commenting on concerns regarding intermittent downtimes on the ICUMS platform, Ghana Link assured all stakeholders that the issues are being addressed decisively.
“Working hand-in-hand with key stakeholders, our technical teams have identified the root causes of the challenges. In response, a major upgrade of the ICUMS infrastructure is currently underway. This upgrade is specifically designed to expand the system’s capacity and resilience to handle the exponential surge in data traffic that comes with Ghana’s growing trade volumes,” a statement from the organization indicated.
Furthermore, Ghana Link said it is collaborating closely with Internet Service Providers to guarantee a more reliable and stable internet backbone for the ICUMS platform.
“All things being equal, we anticipate that the comprehensive improvements being executed around the clock will be completed by the end of the 3rd quarter of 2025. Once finalised, they will significantly enhance performance and eliminate the recurring issues experienced by stakeholders,” it said.
It appealed to its stakeholders, importers, exporters, freight forwarders, shipping lines, and all partners to continue to bear with the organisation.
“Your confidence in ICUMS has been the bedrock of its success, and with these upgrades, we are confident that the system will deliver a solid, stable and fast user experience with reliability, efficiency, and transparency,” it added. “Ghana Link remains fully committed to providing a world-class trade facilitation system that empowers businesses, strengthens government revenue, and supports the growth of Ghana’s economy.”
A Daily Guide Report