BOSAG executives with the GBS action plan
The Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) together with the Ghana Investment Promotion Centre (GIPC) have launched the Business Outsourcing Services Association of Ghana (BOSAG) in Accra.
The BOSAG is the country’s premier trade association for Business Process Outsourcing (BPO) and allied Services. BOSAG will facilitate business and trade in BPO, IT Enabled Services (ITES), and Global Business Services (GBS), and advocate for government and public sector support.
Speaking at the launch event dubbed the ‘GBS Partnership Forum,’ the team leader, invest for Jobs at GIZ, John Duti, highlighted that the BPO sector has the potential to unlock Ghana’s economic transformation.
“We are aware of how the Philippines, once heavily dependent on agriculture, has positioned itself into a global BPO powerhouse, employing over 1.3 million people in the process and generating approximately $30 billion annually.
In Africa, Egypt and South Africa have taken the lead and are creating jobs for their youth. Ghana is equally in the position to do the same with the attention now on Africa,” he said.
A twelve-page document, known as the “The GBS Action Plan” was handed to the government through the GIPC.
The action plan, which outlines how Ghana can leverage the potential of the sector to drive job creation and economic growth, was put together by industry stakeholders and facilitated by the German Cooperation.
The CEO of GIPC, Yofi Grant, mentioned that the launch of BOSAG and the GBS action plan aligns with the government’s vision to grow the digital sector and harness its potential to create jobs, foster innovation, and sustain economic development.
“The GIPC, in collaboration with key stakeholders like BOSAG and the German Cooperation, is committed to leveraging Ghana’s competitive advantages to attract global companies and position Ghana as the preferred destination for outsourcing services in Africa.
We will work diligently to implement the recommendations outlined in the action plan and create a thriving BPO ecosystem in Ghana,” he noted.
The Board Chairman of BOSAG, Kojo Afedzi Hayford, called on actors in the BPO ecosystem, including service providers, key public sector players, and development agencies, to join the association so that it becomes the authoritative voice for the industry.
He said, “BOSAG will not only advance the interests of member companies through trade facilitation and showcase Ghana to global customers as a credible outsourcing destination but, most importantly, be a strong advocate that will partner with the government to create a supportive environment and fertile ground to accelerate the growth of the BPO and ITO industry in Ghana.”
By Vera Owusu Sarpong & Ransford Wletsu