Some passengers at KIA’s departure lounge
KOTOKA INTERNATIONAL Airport (KIA) has been recognised by the Airports Council International (ACI) as one of the best airports in Africa and the world.
Airport Service Quality, the world’s leading airport passenger service and benchmarking programme, which made this known, highlighted the world’s best airports as judged by customers who measured their satisfaction as they travelled through an airport.
This year, ACI World entered into a long-term partnership with global travel technology company, Amadeus, to deliver the ASQ Awards.
“We at Amadeus congratulate all the ASQ award winners for their ongoing commitment to delivering an exceptional customer experience in the face of adversity caused by COVID-19. Amadeus shares this commitment, which is why we have been investing for many years to bring an integrated platform for all aspects of passenger services to the airport industry, incorporating applications, hardware and services.” said Bruno Spada, EVP, Airport IT, Amadeus.
The KIA was recognised in the ASQ departures awards category, under the Best Airport by Size & Region.
Jomo Kenyatta International Airport at Nairobi, Kenya and Nnamdi Azikiwe International Airport at Abuja, Nigeria, with a passenger base of between five and 15 million, were recognised on top of the Africa list, followed by the KIA with a passenger base of between two and five million, and Moi International Airport at Mombasa, Kenya, with a passenger base of two million.
The ASQ Departures programme measures passengers’ satisfaction across 34 key performance indicators.
More than half of the world’s travellers pass through an ASQ airport.
ACI adapted the rigorous quality control process for the ASQ awards programme to ensure the benchmarking and findings from the ASQ surveys remained of the highest quality during the COVID-19 pandemic.