MTN Ghana has renewed its call on customers to remain vigilant and take personal responsibility in the fight against mobile money (MoMo) fraud, warning that fraudsters are increasingly deploying sophisticated tricks to deceive unsuspecting users.
Addressing journalists and stakeholders during the 2025 Media and Stakeholder Forum in Kumasi, the Northern Sector General Manager of MTN, Nii Adotey Mingle, underscored the critical role of customer vigilance in ensuring the safety of digital financial transactions.
Mr. Mingle highlighted that while MTN has invested heavily in security features and continues to strengthen the MoMo platform, fraudsters often exploit human error rather than technological loopholes.
“Your 4-digit PIN is your first and most important line of defense,” he stated. “If your PIN remains secure, no one can access your account, he said.
He cautioned users against “social engineering” scams—deceptive tactics employed by fraudsters to manipulate customers into disclosing their personal details. Such schemes often come through persuasive phone calls, fake promotions, or messages on platforms such as WhatsApp and text.
“Never share your MoMo PIN through any channel – not text, not WhatsApp, not over the phone,” Mr. Mingle advised firmly. “Treat your MoMo PIN with the same level of care as your bank PIN. Fraudsters can only succeed if we make their job easy.”
As part of efforts to help customers identify genuine communication from the company, Mr. Mingle stressed that MTN contacts users only through the official number 0244300000 regarding MoMo-related issues. He warned customers to disregard any calls or messages from other numbers purporting to be from MTN, describing them as likely fraud attempts.
The General Manager noted that MoMo has transformed financial transactions in Ghana by offering convenience, security, and accessibility, but fraud remains a persistent challenge that requires both corporate and individual responsibility. He reiterated MTN’s commitment to safeguarding its customers through advanced technological measures, awareness campaigns, and dedicated fraud support teams.
“At MTN, we continue to enhance our security systems and run nationwide sensitization campaigns, but the most important step starts with the customer. Keep your PIN private, and you will cut off fraudsters from your account,” he emphasized.
The Kumasi forum formed part of MTN’s nationwide engagement with the media and stakeholders to update them on the company’s operations, challenges, and initiatives. Discussions largely focused on MoMo fraud, customer safety, and MTN’s long-term investments in digital infrastructure.
Mr. Mingle concluded with an appeal to customers to join MTN in its “Shine Your Eye” anti-fraud campaign, reminding them that vigilance remains the strongest protection against fraud.
FROM David Afum, Kumasi