UNITED BANK for Africa (Ghana) Limited has pioneered a new way of banking through a chatbot called Leo on WhatsApp and Facebook Messenger.
The historic launch of the product “LEO” was virtually done through live-streaming on social media.
Managing Director and Chief Executive Officer of UBA Ghana, Isong Udom, noted that the world was changing due to the Covid-19 and therefore UBA Ghana was adapting to new possibilities that technology offered.
LEO product has been painstakingly developed to answer calls with little or no human intervention.
“LEO is an answer to our customers’ dissatisfaction with the status quo and the best thing to happen to Ghana. Banking through LEO has integrated all our offerings from account opening to customer service on WhatsApp and Facebook Messenger for the comfort and convenience of our customers,” Mr. Udom stated.
He added that Leo had been tried, tested and refined as it presently worked wonders in 19 African countries where UBA operated.
Touching on some features of the product, Head of Digital Banking Sales, Kenneth Ugwuanyi, explained, “LEO is a personal banker. For the first time, you can bank on social media by simply exchanging pleasantries with LEO to initiate a conversation and LEO will chat you into opening an account, checking your account balance, transferring funds, mobile money transactions, paying utility bills, airtime top up, savings and spend limit.”
He said Leo could also link additional accounts, customer care and other banking services such as request, stop and confirm cheques as well as block cards, log and track complaints, ATM branch locator, freeze on account, among others.
To be part of such wonderful experience, customers and potential customers of UBA Ghana are required to initiate a chat on WhatsApp by typing Hi, Hello, Charle etc to 0577822822. They could similarly search for UBA ChatBanking on Facebook Messenger and initiate a chat.
Just like Microsoft’s Cortana, Apple’s Siri and Google Assistant, UBA’s LEO has been designed to deliver personalized experience.
“Leo is a personal relationship officer and a friend, the more you use it, the better it understands you. No two customers will have the same experience with LEO over time. Each customer shall be treated with uniqueness based on their individual needs and demands,” he said.
A business desk report