Ghana’s second-largest telecommunications network, AirtelTigo has commenced work to boost network integration and upgrade in the Western, Central and Greater Accra Regions which will be completed in October, 2018.
This follows similar consolidation exercises undertaken by AirtelTigo in the Northern, Upper East, Upper West, Brong Ahafo, Ashanti, Eastern and Volta Regions.
The network integration and upgrade is aimed at offering an enhanced customer experience by providing superior voice quality, faster internet speed and wider coverage.
Customers, who experience challenges during the period, can contact the Customer Service for redress.
Alternatively, customers can engage the company on social media platforms, Facebook, Instagram and Twitter @AirtelTigoGhana for assistance.
It said the sales team can be located in AirtelTigo shops.
Chief Executive Officer (CEO) of AirtelTigo, Mitwa Kaemba Ng’ambi, expressed optimism in the successful completion of the network upgrade to enable customers enjoy the full benefits.
“Our customers in Western, Central and Greater Accra Regions will soon experience the enhanced network service of one big AirtelTigo family. We remain sincerely grateful for your cooperation during the period,” she added.
About AirtelTigo
Government of Ghana, on October 2, 2017, approved the merger between Millicom International Cellular S.A., Millicom and Bharti Airtel Limited in Ghana.
As per the shareholders agreement, Millicom and Airtel have equal ownership and governance rights in the combined entity, which has been rebranded as AirtelTigo.
AirtelTigo is the second largest mobile network operator in Ghana with a combined customer base of approximately 10 million.
By integrating the two networks, the combined business is expected to provide Ghanaian customers with a major boost in both rural and urban network coverage – translating into better voice quality, high speed data services and reinforced network stability and resilience.
With the combined fibre footprint and increased data centres, enterprise customers, including both large corporations and SMEs, would have access to a diverse portfolio of world-class solutions.