Dr. Pius Basoah Asumadu
The Western Regional Lands Commission has put in place stringent measures to improve service delivery.
According to the Commission, the measures will curtail delays which had created a number of problems including multiple sales of lands, encroachments, incessant litigation and unauthorized developments.
The Regional Lands Commission has minimized the face to face interaction with clients by introducing the automation technology to avoid hurdles and frustration encountered by land owners.
Speaking in an interview, the Western Regional Lands Officer, Dr. Pius Basoah Asumadu, said the various mishaps the clients encounter had resulted in poor housing and also repelled investor confidence.
“We are mindful of how poor service delivery can create problems for potential home owners and the land administration system in general”, he pointed out.
The Regional Lands Officer was emphatic that, “we are also mindful of the challenges of the Commission and we are notwithstanding, making efforts to advance clients satisfaction”.
In a related development, the Head of Client Service Access Unit (CSAU) of the Regional Lands Commission, Surveyor Marian Akyere -Botse-Baidoo has indicated that the commission was committed to providing high quality service to the public.
This she said, would enhance the trust and confidence in the Commission to constantly engage with them rather than resorting to middlemen who had become a torn in the flesh in the operations of the Commission.
“We used the customer service week to engage the public directly on activities of the Commission and how clients could effectively utilize our services to their utmost satisfaction,” he said.
Head of CSAU said, “Here at the client service unit, all the four divisions of Lands Commission, have been put together for easy service, proper coordination among staff to ensure prompt response to requests.”
From Emmanuel Opoku, Takoradi