Ing. Emmanuel Tetteh Akinie (with mic), General Manager of ECG, Accra West Region
In observance of this year’s World Customer Service Week, the Electricity Company of Ghana (ECG) has embarked on a float through some principal streets of Accra.
The float, which began at its Accra West Region and Kaneshie District office, was aimed at creating awareness and educating customers on the company’s newly-introduced enhanced ECG Mobile Power App and Cashless system.
Joining the float was Ing. Emmanuel Tetteh Akinie, General Manager of ECG, Accra West Region who took the opportunity to appreciate the efforts of his staff for their selfless services over the years while encouraging them to do more.
Explaining the rationale behind the float, Mr. Akinie said, “We have taken this opportunity to further publicise our digital transformational agenda to our cherished customers.”
“Within the past few months, he indicated, “the company has undertaken significant digital initiatives, including the enhanced Power App and the Cashless system”, which he said, “is a major change which has affected both the internal and external customers of the company.”
While acknowledging the “inconveniences which come with such change”, Mr. Akinie stressed the commitment of his outfit to not renege in their efforts to ensure proper revenue mobilization for the company as that would ensure constant power supply.
“Going forward, revenue mobilization will bethe new norm since it is our lifeblood. Due to ECG’s position within the electricity value chain, we have an arduous task to ensure we constantly oil the electricity value chain to propel the wheel of the chain so as to keep the lights on”, he iterated.
Mr. Akinie also charged his staff to take into serious consideration, the interests and concerns of customers because “we are in business because they exist.”
“We must take their [the customers’] interests and concerns into serious consideration in everything we do. It is therefore expected of us to execute our fiduciary responsibilities to the letter.
“Our customers expect us to be trustworthy, truthful, reliable and proactive at all times. When we step out of bounds to join those who carry a sense that the customer is ignorant and therefore can be fleeced for personal gains, we destroy the very moral foundation of our company, and this is anti-ECG Values of professionalism, openness, wellbeing, excellence and reliability.
“I therefore take this opportunity to admonish all staff to eschew any act which will negate our corporate values,” he said.
He concluded by admonishing his staff to go the extra mile from ensuring a satisfied customer to creating a delighted one as “a delighted customer means continuity of business.”
By Nii Adjei Mensahfio