A group photograph of participants in the training session
The Melcom Group of Companies on Tuesday, September 24, 2019, started a three-days customer service training for health practitioners in Ghana.
The training being organized in partnership with the University of Professional Studies, Accra (UPSA), forms part activities marking Melcom’s 30th anniversary celebration.
A representative each from 15 health outlets namely nkoom Hospital, La General Hospital, National Cardiothoracic Centre, Police Hospital, Greater Accra Regional Hospital, Christian Medical Centre, Korle-Bu Teaching Hospital, Nyaho Medical Centre, Achimota Hospital, Family Health Hospital, Tema General Hospital, Danpong Medical Centre, Cocoa Clinic and Holy Trinity were selected to join 15 Melcom Staff.
They are being taken through an intensive 3-day session to upgrade their skills in many areas namely: Effective Learning Skills, Understanding yourself and your own personality style, How to avoid taking things personally, Expanding your communication skills and how to get along easily with increasing number of Patient/Customers and Patient/Customer Stress Management Techniques.
Other areas of learning include how to remain calm during interactions with Patients/Customers, Patient/Customer Personality Assessment – Experiential Activities and Having a right service mentality just to mention a few.
Speaking at the opening ceremony, the Director of Communications, Godwin Avenorgbo said “in line with our two main pillars of Corporate Social Responsibility namely Education and Health, We (Melcom) have sought the collaboration of the University of Professional Studies (UPSA) to facilitate a training programme for Medical Staff with the view to improving service delivery at our health centres”.
According to him, “it is our hope that when participants are fully well groomed in the right skills-set, services in our hospitals and retail outlets would improve for the benefit of Ghanaians”.
On his part, the Pro Vice Chancellor, Professor Charles Barnor, expressed the belief that they were on a very good course for a successful program.
According to him, “it’s very welcome that industries should always also identify institutions to collaborate with for continuous improvement of their staff, for UPSA that’s what we stand for. We just don’t go for academic programmes but also for professional programmes, most of our lecturers are very qualified lecturers, they have practiced in the industry before also lecturing over here”.
According to him, the heart of an institution surviving is how you also treat your customers, “in fact the institution customer set up determines the level of profitability or even the survival of the institution, so any institution that does not know how to treat the customer does not understand the various dynamics and make repeat purchase”.
BY Melvin Tarlue