AirtelTigo says it aims to provide superior customer experience with improved network coverage which creates a meaningful differentiation from its competitors.
“Through our combined network, we will offer wider and improved coverage and better quality of service to customers in both urban and rural Ghana,” said the Chief Executive Officer (CEO) of AirtelTigo, Roshi Motman during a courtesy call on the management by the executives of Network of Communication Reporters in Accra.
As the second-largest mobile operator in the country with over 10 million subscribers, Ms Motman explained that with the combined fiber footprint, the merged entity will provide greater value and better solutions to its customers.
She added that the company will create the right experience for large corporate organizations and particularly Small and Medium Enterprises (SMEs) to be confidently connected to become more efficient and profitable.
Ms Motman pointed out that the merged entity has an extensive distribution network and it would focus on making things simpler, easier and better for customers.
“Our mobile financial services will also be greatly enhanced with combined agent networks and platforms.”
Touching on the benefits the merged entity will bring to the economy, Ms Motman said: “Certainly, the Ghanaian economy will gain from our future investments and technology.”
Dean of the NCR, Charles Benoni Okine, congratulated the company on a successful merger and said the visit formed part of efforts by the NCR to engage key stakeholders in the telecom industry.
He explained that the interaction with the AirtelTigo leadership team gave NCR an opportunity to understand issues relating to the merged entity and plans to ensure better service for customers.
In another development, some workers of Airtel Tigo have expressed their displeasure over what the unfair treatment in the redundancy package being offered to them by the new management of the merged entity.
According to Citi Fm, the issue has led to tension between the workers and management.
The agitated workers, most of whom were from Airtel, said the offers were in sharp contrast to what was agreed earlier between the Communications Ministry, management, as well as workers following the merger.
The National Communications Authority (NCA) in September last year [2017], approved the merger between Tigo and Airtel.
The new entity is the second biggest telecom in terms of market share in Ghana.
Meanwhile, management has been meeting with the aggrieved workers over the issue and a solution is expected by next week.
A business desk report